Pond Pals Support

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Need help with Pond Pals? We’re here to help.

Gameplay

Pond Pals is a fast-paced 3-on-3 arcade pond hockey game. Players can pass, shoot, check, switch defenders, call for passes, compete through multiple tiers, and build their neighborhood hockey crew.

Full Game Unlock

Pond Pals includes a free introductory experience. The optional Full Game Unlock is a one-time, non-consumable Apple in-app purchase that provides access to the remaining game progression and Pond Championship.

Restore Purchases

If you previously purchased the Full Game Unlock using your Apple ID, open Pond Pals, go to Settings or the Full Game screen, and select Restore Purchases.

Purchases are handled through Apple’s App Store. Questions about charges, receipts or refunds for an Apple transaction are managed by Apple.

Troubleshooting

If you experience a problem:

  • Close and reopen Pond Pals.
  • Make sure you are using the latest version of the app.
  • If a previous purchase is missing, use Restore Purchases.
  • If the problem continues, contact Pond Pals support.

Contact

Developer: Accrue Technologies LLC

Support email: support@accrueaba.com